If you are unsatisfied with your purchase, or if the item was received faulty, defective, broken or damaged in transport and/or wrongly delivered by us, please get in contact with us within 24 hours after your delivery.
Items must be returned with the original invoice, all the packaging and accessories, and may not have been used.
We will explain the return process to you, and if required we will assist in booking a return via courier from our side (costs apply). In the event of a warranty claim, damaged goods or a mistake from our end, the courier service will be free of charge where applicable. If you, however, ordered a product that you no longer wish to keep, and meet our conditions for return and only after we approved the return, a courier and handling fee will apply (calculated upon processing your return and communicated with you prior to booking the courier), alternatively you have the option to return items not qualified for a free return with your preferred courier. Our address can be found on the contact page.
Once we have accepted a return and approved a refund, you will receive the refund in the form of store credit. Should we under certain circumstances be required to issue a refund in full (no store credit) this is done in strict compliance with the CPA and proper customer identification (copy of ID), including an official Proof of Bank Account Letter and proof of original sales receipt will be required to action the refund in full in the form of EFT.
Items excluded from the returns policy are: